Link here at Bloomberg.
Lunchtime at the flagship In-N-Out Burger restaurant in Baldwin Park, California, is a study in efficiency. As the order line swells, smiling workers swoop in to operate empty cash registers. Another staffer cleans tables, asking customers if they’re enjoying their hamburger. Outside, a woman armed with a hand-held ordering machine speeds up the drive-through line.
Such service has helped In-N-Out create a rabid fan base -- and make Lynsi Torres, the chain’s 30-year-old owner and president, one of the youngest female billionaires on Earth. New store openings often resemble product releases from Apple Inc. (AAPL), with customers lined up hours in advance. City officials plead with the Irvine, California-based company to open restaurants in their municipalities.That is an absolutely accurate description. When it gets busy at In-N-Out just up the street from Miss Daisy''s family home in San Pedro, CA, a staffer is outside walking along the cars in the drive-through taking orders on her hand-held operating machine. There are days when the walk-in line stretches out the door.
At this particular restaurant, it is not unusual for the manager to come out and talk to guests when things slow down; that may be true at all the restaurants.
30 years old. America's youngest female billionaire. What a great country. She was in the right place at the right time: a granddaughter of the founder when she became the sole surviving heir. And she loves drag racing.
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